Peak performance teams have roles and responsibilities that are fully aligned to meet customer needs and well defined to ensure clear responsibilities.

In the absence of clearly defined and understood roles and responsibilities, FRAGMENTATION can result, as evidenced by the splitting of will and focus among the stakeholders. The team is then not capable of acting as one cohesive force to provide excellent service to the organization’s customers.

To avoid this, it is essential to ensure that leaders and teams are moving forward together, enrolling rank and file staff along the way, rather than staying entrenched in the status quo. Consistent recalibration of roles and responsibilities to ensure organizational alignment is also recommended.

Unless leaders address FRAGMENTATION proactively, the effort will fail.