SAME-DIFFERENT
Every business faces this optimization dilemma. Peak performance organization processes are “standardized” across services and delivery models, and customization is executed based on a set of rules/guidelines.
Our SAME-DIFFERENT PRIME framework forces a group to ask itself “How much do we need to standardize?” and “How much should we customize?” Standardization promotes sustainable effectiveness and efficiency, however that focus must be balanced with the valid customer needs for variations to the process.
Success emanates from finding the right balance that preserves the trusted working relationship between service provider and customer. To do this, consider which items or processes are unique across your business, and then determine whether there are opportunities to move “differences” over to the “same” category.Different companies can determine that different levels of standardization are necessary for them, yet all can be successful.
Every business faces this optimization dilemma. Peak performance organization processes are “standardized” across services and delivery models, and customization is executed based on a set of rules/guidelines.
Our SAME-DIFFERENT PRIME framework forces a group to ask itself “How much do we need to standardize?” and “How much should we customize?” Standardization promotes sustainable effectiveness and efficiency, however that focus must be balanced with the valid customer needs for variations to the process.
Success emanates from finding the right balance that preserves the trusted working relationship between service provider and customer. To do this, consider which items or processes are unique across your business, and then determine whether there are opportunities to move “differences” over to the “same” category.Different companies can determine that different levels of standardization are necessary for them, yet all can be successful.